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Lyme
School Board
Policy Manual
Regulation: KNB-1
Procedures for Public and School Communications and Complaint
Resolution
Any person or group having a legitimate interest in the schools
of this district is to be guided by the following procedures
in presenting a complaint (concern, request, suggestion or
grievance) as provided in Board policy KNB-1.
Complaints brought to administrators will be clarified as
being either informal or formal. For purpose of this policy
informal complaints will imply important but casual sharing
of information which is taken under advisement. Such matters
may or may not be shared with personnel. Formal complaints
will imply the initia¬tion of a process of action toward
investigation and resolution of concerns. Any person being
complained about will be so advised.
1. Persons with complaints or concerns are strongly
encouraged to discuss and attempt to resolve the situation directly
with the employee who handles this matter, if applicable.
2. Unsettled matters from (1) above or concerns involving the
school must be directed to the Principal of the school. (Concerns
involving special education or other regulated programs may be
directed by the Principal to another administrator.)
3. Persons with complaints or concerns about administrators are
encouraged, but not required, to attempt to resolve the situation
directly with the administrator.
4. Unsettled matters from (2) or (3) above should be directed
to the Superintendent or his/her designee, who will hear and investigate
the situation and provide a decision on how the situation will
be handled.
5. Decisions of the Superintendent or his/her designee from (4)
above may be appealed to the School Board in writing. Such letters
should be addressed to the Chair of the Lyme School Board, c/o
Superintendent's Office, 41 Lebanon Street, Hanover, NH 03755.
Letters should include 1) the facts of the situation
as the complainant sees it, 2) the reason for appealing the
Super¬intendent's decision, and 3) whether or not a formal
audi¬ence with the Board is requested. It would be helpful
to the Board if the letter also stated any desired outcome
or resolution sought, if known. A copy of this letter will
be forwarded to any employee involved and will be brought
to the attention of the entire Board.
The School Board will consider requests to hear an appeal
if requests are received at least one week in advance of a
scheduled meeting. If the request is approved, the person
or group will be invited to appear before the Board (in non-public
session if the matter may likely affect the reputa¬tion
of an individual) at which time any employee against whom
a complaint is made may appear.
All Board decisions regarding the outcome of the appeal will
be communicated in writing to the complainant and to the individual(s)
against whom the complaint was made, if applicable.
6. Complaints that are communicated at an inappropriate
level should be redirected to the appropriate level prior to any
corrective action being taken.
7. The Board may request a disinterested third party review a
specific situation and provide feedback to the Board.
8. Complaints about individual members of the School Board, or
about the School Board as a whole, shall be submitted in writing
to the Superintendent or his/her designee and will be brought
to the attention of the entire Board.
ADOPTED:
REVISED: 11 February 1993
Statutory Reference:
RSA 91-A: 3, Paragraph II.(c)
CROSS REFERENCE: Section 504 of Rehabilitation Act of 1973
SAU 22 Policy GAAB: Civil Rights of Employees SAU 22 Regulation
JCE: Nondiscrimination on Basis of Handicap SAU 22 Regulation
JG: Reporting of Child Abuse or Neglect SAU 22 Policy 6AABA:
Sexual Harassment SAU 22 Policy GAK: Personnel Records Lyme
Policy IFA-1: Policies and Procedures for Selection of Instructional
Material
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